Support & Feedback
Pick a topic below and it will open a pre-addressed email in your own mail app. Nothing is sent until you press send there.
Before you write - please never include:
- Passwords, verification codes, or account recovery keys
- Card, bank, or other payment numbers
- Private animal health records - describe the problem instead
- Precise home, barn, or pasture locations
If an animal needs urgent medical help, contact your vet or an emergency service now. Email is not the right channel for emergencies.
Report a bug
Something in the app is broken or behaving strangely.
Email a bug report Goes to support@joinroan.comAccount access
Trouble signing in, confirming your email, or resetting your password.
Email about account access Goes to support@joinroan.comBilling
Questions about an existing paid plan. Paid upgrades are currently paused.
Email a billing question Goes to support@joinroan.comPrivacy or safety
Data access or deletion requests, or reporting a safety concern.
Email privacy & safety Goes to privacy@joinroan.comSuggestion
An idea that would make Roan better for you and your animals.
Email a suggestion Goes to support@joinroan.com
Roan is run by a small team. Support is handled by email only - there is no phone line, live chat, or public form, and please don't attach files unless we ask for them. For how we handle your data, see the Privacy Policy and Terms.